About us
Answering members since 1989
Since 1989, the GMS Connect management team has been an industry leader in providing comprehensive member contact solutions to health plans and national associations, in English as well as Spanish.
Track record
- Has employed more than 50,000 contact center agents, including more than 1,000 licensed insurance agents.
- A history of service to most of the top 25 health plans in America.
- Comprehensive member contact solutions in English as well as Spanish.
Figures as published by GMS Connect. Client names and programme references are available under NDA through your account contact.
At a glance
- Founded
- 1989
- Years operating
- 37
- Contact center
- Fort Lauderdale, FL
- Languages
- English · Spanish
- Lines of business
- Medicare · Medicaid · ACA · Commercial
- Attested
- SOC 2 Type 2 · HIPAA
“GMS is a profit center for you, not an expense.”
Programme results
2,000,000+ Medicare members reached
2,000,000+ Medicaid members reached
+50% Increase in engagement rate
+28% Increase in PCP visit rates
Figures as published by GMS Connect. Timeframe and campaign basis to be confirmed.
Mission
Every client should have the ability to deliver excellent member experience in every interaction in order to build brand loyalty and improve member satisfaction.
Vision
GMS will deliver exceptional value to our clients through innovation, continuous collaboration, and unparalleled quality in their member interactions.
“What sets GMS Connect apart as a company is our passion for excellence in every contact and our commitment to the success of our clients and their customers.”
Next step
Start with a conversation about your programme.
Tell us the population, the campaign and the outcome you are measured on. We will tell you how we would run it.