Solutions
Three ways we work with health plans
Every programme is staffed, scripted, quality-monitored and reported by GMS. Licensed and non-licensed agents, in English and Spanish.
Health Plan Services
CMS and HIPAA compliant member contact across Medicare, Medicaid, ACA and commercial.
9 key offeringsMember Experience
Bilingual member care that represents your brand on every call, in English and Spanish.
6 key offeringsSales and Marketing Support
Acquisition and retention programmes — lead generation, appointments, win-backs and cross-sell.
5 key offerings
Full capability index
Outbound
12- Sales / Member Outreach
- Health Needs Assessments
- New Member Acquisition
- Lead Generation / Enrollment
- Appointments for Field Agents
- Rate Change Support
- Plan / Benefit Changes
- Enrollment Processing
- Win Backs / Retention
- Seminar Registrations
- Post-Discharge Surveys
- Improvements in HEDIS Scores
Inbound
12- Inbound Customer Care
- Open Enrollment (Seasonal)
- Gaps in Care
- Claims Status
- Member Services
- Activation Services
- Medication Reminders
- Product or Service Introductions
- Patient Satisfaction Surveys
- Physician Referral Services
- Inbound Acquisition
- Technical Support
Programme results
2,000,000+ Medicare members reached
2,000,000+ Medicaid members reached
+50% Increase in engagement rate
+28% Increase in PCP visit rates
Next step
Start with a conversation about your programme.
Tell us the population, the campaign and the outcome you are measured on. We will tell you how we would run it.