Leadership team

The people accountable for your programme

Most of the management team have worked together for more than 18 years. Several of the project managers have a decade or more at GMS.

CEO / Founder

Ed Gonzalez

Ed Gonzalez is well known as an innovator and pioneer in providing high quality call center services to dozens of leading Health Plans and National Associations, in English as well as Spanish. Over the past 25 years, during Ed's career as CEO of MarCom Technologies, and CEO of GMS Connect, Ed has employed more than 50,000 call center representatives including more than 1,000 insurance agents, hundreds of account supervisors, dozens of script writers, trainers, quality control teams and call center managers. Most of the management team at GMS Connect have worked with Ed for more than 18 years.

“What sets GMS Connect apart as a company is our passion for excellence in every contact and our commitment to the success of our clients and their customers.”

Operating team

Jeff Young
Chief Operating Officer
Jeff brings over 30 years of experience in IT and operations management, working across the medical billing, insurance and manufacturing industries. Jeff's track record as an outstanding operational leader includes building teleservices company MarCom Technologies as their CIO, and ultimately serving as COO of GMS Connect. Jeff attended the University of Central Florida, majoring in Computer Science. Jeff's mission as a member of the GMS Connect team is to offer our clients the best possible experience and the most personal connection and customized solutions in the service industry.
Larry Hughes
Chief Financial Officer
Larry has over 39 years of finance and accounting experience. Larry joined GMS in 2009 after working with Ed Gonzalez at MarCom Technologies for almost nine years as Chief Financial Officer. At MarCom Technologies, Larry played a major role in growing MarCom from a local startup to become one of America's top ten call center operations, generating $75 million in annual revenue. Prior to MarCom, Larry was the Controller for Insight Technologies Corporation, a company providing fee-based enhancement products to the credit card industry. Larry is a graduate of Florida Atlantic University, where he received a B.S. in Finance and Accounting.
Jose Rodriguez
Business Development
With over 30 years in the healthcare industry, Jose has excelled in leadership roles spanning Operations, Contact Centers, and Client Success. Jose's career reflects a commitment to providing quality healthcare services through adaptability and excellence in diverse roles.
Jennifer Gonzalez
Controller
Jennifer holds the role of Business Controller at GMS Connect. She is responsible for overseeing the financial operations of the business including billing, receivables, cost management, and payroll. She also oversees our HR and compliance departments and leads internal process improvement initiatives that help keep our operations flexible and efficient in our dynamic workspace. She is a charismatic professional specializing in process and workforce management, with vast knowledge and competencies in the areas of implementation methodologies, processes and controls, reporting metrics, and workforce management.
Austin Gonzalez
Project Manager
Austin coordinates and leads the GMS Connect team in all aspects of quality assurance, data analysis, and maximizing production. Austin manages key client projects, and his responsibilities include the coordination and completion of projects on time, within budget and within scope.
Raquel Gonzalez
Project Manager
With over 18 years in the industry, including 10 at GMS, Raquel excels in call center management. She assigns tasks, motivates staff, and ensures quality, maximizing customer satisfaction. Raquel is skilled in training for a collaborative culture and oversees daily operations and staffing requirements.
Mauro Lezcano
Project Manager
Mauro brings over a decade of experience in operations management and leadership skills, which he has cultivated through working in prominent roles and during his time in the military. He adeptly leverages the power of data and technology to seamlessly refine operational processes, propelling performance to new heights.
Rosa Cuesta
Call Center Manager
Rosa Cuesta is the Call Center Manager at GMS Connect, bringing extensive expertise in customer service management, with a strategic and efficient leadership style. Rosa's commitment to excellence and client-centric solutions makes her a vital asset to GMS Connect's success in call center services.
Rich
Senior Account Manager, Association Marketing Services
Rich is the Senior Account Manager for Association Marketing Services. Having dedicated his career to the call center industry, working with Ed Gonzalez since 1996, Rich has a unique understanding and knowledge of the teleservices business from a global perspective. Rich has extensive experience with off-shore operations, ranging from initial concept to government licensing all the way to building and managing a fully operational off-shore call center. He is also active in the local community, offering his managerial skills while serving on the Board of Directors of the Broward Community and Family Health Centers.
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